Every question we get from new members.

Sign up with a card on file and your trial starts immediately — full member access for 3 months. Book any services you need; we coordinate the vendor, handle scheduling, and stay on it through completion. Membership is free for the trial period; you only pay vendors for the actual work. After the 3 months, $9.99/mo (or $99.99/yr) kicks in unless you cancel.

You pay vendors when you book — fixed-price services at the published rate, quote-based services at the quoted rate you approve. Membership ($9.99/mo or $99.99/yr — your choice at signup) starts billing right after the 3-month trial, unless you've canceled. One charge per service, no post-service invoices.

Yes, at signup. It's how we charge for vendor bookings during the trial and how membership ($9.99/mo or $99.99/yr) starts right after the 3-month trial ends. Cancel any time during the 3 months and no membership fee is charged.

When the 3 months end, your card is charged for the plan you picked at signup ($9.99 monthly or $99.99 annual) and your membership starts. We'll email you a few days before to remind you. If you'd rather not continue, cancel any time before then from your account.

Cancel your membership any time during the 3-month trial and you won't be charged a membership fee. After that, cancel anytime — no contract. Booking cancellations: full refund if you cancel more than 24 hours before the vendor arrives. Inside 24 hours, a small dispatch fee covers the vendor's committed time. One free reschedule per booking (24h notice, new date within 30 days).

We do this work ourselves — no scraped reviews, no marketplace algorithm. We interview every vendor, verify their license and current liability insurance, check references, and (for most trades) do a trial job before we put them in front of a member. Every vendor on our roster is local to Castle Pines and the surrounding area, and accountable to their reputation in this community.

Yes — every one. Licensing is verified before their first job, insurance is re-checked annually. If you ever want proof for a specific vendor, just ask.

Call us, not the vendor. We'll make it right — coordinate the re-do, handle the awkward conversation, cover the difference if needed. Our 100% Satisfaction Guarantee isn't fine print; it's the whole reason we exist.

That's our problem to solve, not yours. Reach out and we'll get someone else dispatched fast — and we'll have a frank conversation with the vendor on our end. We'd rather know about a no-show than have you waiting.

For most services, within a few business days of your request. Urgent issues (no heat, water leak, etc.) we treat as emergencies and dispatch same-day or next-morning whenever possible.

We focus on residential maintenance, repair, and small-to-medium home services — the recurring needs of homeowners. We don't take on full remodels and additions, commercial properties, or anything requiring permits beyond a single trade.

Most of the time, no. You can leave a key, share a garage code, or coordinate access through us. We'll confirm the arrangement before the vendor arrives so nothing is left to chance. For services that genuinely need someone home, we'll let you know upfront.

Yes — your spouse, partner, or anyone in your household can book services. We capture their name and phone at signup, and they can reach us directly by phone or email to schedule. (For now, the online portal is tied to one login per household — multi-user portal access is on our roadmap.)

Of course. If you've got a longtime plumber, electrician, or handyman you swear by, we're happy to coordinate with them just like our own roster. We handle the scheduling, follow-up, and paperwork — they get the work, you keep the relationship. Some of our best vendors got onto our roster this way, recommended by members.

Marketplaces like Angie's or Thumbtack hand you a list and let you sort it out — quotes, vetting, scheduling, follow-up are all on you. We do the opposite: we've already vetted the vendors, we coordinate the work, we follow through. Property managers do similar coordination but typically only for tenants in a managed building, with a 10–20% management fee on rent. We're built for owner-occupied homes and charge a flat $9.99/mo (or $99.99/yr). Same idea — done-for-you home maintenance — at a homeowner price point.