For partners
Vendor Code of Conduct
A practical guide to what good looks like on a Home Club job.
This isn't legalese — that's the Vendor Service Agreement. This is how we ask you to actually show up.
Before the job
- •Confirm scheduled time the day before — the portal sends a reminder.
- •Plan to arrive within the agreed time window.
- •Bring tools, materials, and supplies the job calls for.
- •Wear branded or professional, identifiable work clothing.
At the door
- •Arrive on time — not 30 minutes early.
- •Use the access info in the portal (gate codes, lockbox, key location, preferred entry).
- •Knock and wait — even if you have access codes.
- •Be ready to identify yourself as a Castle Pines Home Club partner.
On the property
- •Be respectful — this is someone's home, not a job site.
- •Mind their pets, kids, and security cameras (info is in the property profile).
- •Don't smoke, drink alcohol, or use controlled substances on premises.
- •Don't take photos of anything other than your work.
- •Use the bathroom only if explicitly invited.
- •No music on speakers — earbuds are fine.
- •Watch what you say — assume cameras and microphones are recording.
Doing the work
- •Do quality work. End of story.
- •If you find a problem outside the scope, document it but don't fix it without admin approval.
- •If something breaks, tell us immediately — don't try to hide it.
- •Honesty about a small mistake builds trust faster than perfect work that hides one.
Communication
- •Use the vendor portal for all job-related messaging — not personal text or phone.
- •If you're running late, message before the appointment, not after.
- •If a customer asks for additional work on the spot, route it through the portal — don't agree to side work.
- •Don't give out your personal phone number or email to customers.
Wrapping up
- •Clean your work area better than you found it.
- •Take all debris and packaging with you.
- •Upload at least one completion photo — more for big jobs.
- •Mark the job complete in the portal — don't leave it hanging.
Money & boundaries
- •Customers pay Home Club, not you. Never accept cash for the job itself.
- •Tips offered directly to you are okay to accept.
- •Don't pitch the customer on jobs outside Home Club. If they want more work, route through us.
- •Don't share customer info (codes, addresses, phone) with anyone — ever.
When something goes wrong
- •Tell us first — before the customer hears it from us.
- •Honesty matters more than perfection.
- •One mistake handled well builds trust. Hiding it breaks it.
What we promise back
- •Pay you weekly, on time, every time.
- •Send you work that fits your specialty and area.
- •Have your back when something's not your fault.
- •Give you full visibility into your earnings, ratings, and pipeline.
- •Make it easy to do good work.
What gets you removed
- •Repeated no-shows or late cancellations.
- •Soliciting customers off-platform.
- •Hiding mistakes or damage.
- •Unprofessional conduct toward customers, their families, or their property.
- •Letting your insurance lapse without telling us.
We're a partnership. Treat our customers like your best ones, communicate often, and we'll keep sending you work for years.
— The Castle Pines Home Club team
Questions about anything here? Email brian@homeclubco.com.
See also: Become a vendor.